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Week commencing 28th April 2008

generalAd complaints hit record high as online attracts concern. TV was by far the most complained about medium, generating 9,915 complaints, while internet advertising was the most complained about non-broadcast medium and the second most complained about medium overall. The number of TV & radio complaints increased by nearly 20% to 10,685, compared with 2006. A total of 2,980 complaints were received about internet advertising, 2,144 of which related to the content of websites and as such were outside the ad watchdog's remit. The most common issues raised by the public about internet content were pricing, availability of goods and charges. The report also focuses on new policy developments in 2007, including the introduction of new tightened advertising rules for food and soft drink products. Gambling ads were also allowed to appear on TV for the first time and stringent rules were put in place to ensure ads are socially responsible. The advertising watchdog said the food and gambling sectors revealed a "highly encouraging compliance rate", with the new rules demonstrating the effectiveness of self-regulation. Lord Smith, the ASA chairman, who has just completed his first year in the post, said: "These complaints are almost entirely about truth, accuracy, misleadingness and availability -- the 'meat and drink' of the ASA's daily work. "We hope for an early outcome to the detailed discussions under way within the industry on the development of ways to ensure continued responsibility in advertising in new media settings." Source - Brand Republic

television Sky has recorded 56,000 net customer additions in the three months to March 31 - a 10% improvement on the same period last year - bringing its total number of subscribers to 8.89m.Of those, 3.39m are Sky+ users, with 262,000 customers having signed up to the personal video recorder service in the third quarter. Sky's high definition product gained 43,000 subscribers, taking it to a total 465,000. Source - Digital Spy

Virgin Media today announced a partnership with the BBC to launch BBC iPlayer onto its platform, making its 3.5 million TV customers the first in the UK to get the popular service via a TV platform. Viewers using BBC iPlayer on Virgin Media will be able to watch full screen pictures at full quality on their television set without the need for downloading. Source - Media UK

radioRAJAR is to pilot a new online system of recording radio listening and abandon its trial of electronic device alternatives to its diary-based system. The two-year trial of portable people meters as due to continue until the beginning of 2009 but will now end in June.
The new survey is intended to give the radio industry more flexibility and a wider scope, with the option of greater analysis. Nunwood Research is designing the online diary, which is to be field tested in July. If it proves successful, it could eventually be incorporated in to the main RAJAR survey. Sally de la Bedoyere, RAJAR managing director, said that the decision to withdraw from the portable people meter (PPM) trial was a "rational and pragmatic one". "Over the past year the pilot has delivered a wealth of data but it has continued to highlight serious concerns with respondent compliance, particularly at breakfast time," de la Bedoyere added. RAJAR is today launching an industry wide review of the future direction of radio audience research, which will be headed by former PHD Media chief executive Morag Blazey. Blazey has been tasked with getting feedback on how the RAJAR survey should move forward in the coming years. She will also address the issues and concerns of the radio and advertising industries on a raft of topics from the scope and content of the current survey, to reporting and trading turn-around times and proposed innovations including the value of bigger samples, the introduction of an online diary and future requirements for podcasting, programming information, time-shifted listening and event response. Blazey is to consult with a range of key radio and advertising industry stake holders and her findings, coupled with the results of the online survey, will feed into RAJAR's new three year strategy which is to be announced later this year. Blazey said: "The pace of change in the radio market is dizzying, and quite rightly RAJAR feels it is necessary to keep pace in order to serve its users as effectively as possible. "The project I have been asked to undertake is really interesting, far reaching and genuinely democratic in its intent. I am really excited to be part of it." Source - Newsline

Young people turn to radio as trusted medium says RAB. It also found that this age group's average radio listening hours are significantly higher if they listen to radio via digital platforms. If they listen to radio on the internet, the RAB said, the average number of listening hours is 25% higher than when listening on analogue. Alison Winter, head of audience insight at the RAB, said the study was undertaken in part to challenge the misperception that radio was not performing well for 15 to 24-year-olds. Winter highlighted one of the report's other key findings, that 71% of this group claim that radio "keeps them company", while only 45% said they use the internet for company. In addition, 46% of respondents described radio as trustworthy, while only 15% of respondents felt the same way about newspapers. Winter added: "The most interesting results for us were these attitudinal figures, which really prove that there is still a strong emotional relationship between young people and radio." Source - Media Week

outdoorJC Decaux Airport is more than doubling its six-sheet poster sites at airports in a bid to attract more packaged-goods brands. The company is adding 250 new six-sheet sites to its 200-strong portfolio today. It has also created 12 new packages for advertisers around the sites, which are within 20 metres of retail outlets such as WH Smith. JC Decaux Airport's marketing director, Richard Malton, says: "Airports have always been seen as places where you make corporate statements, but why not have Coca-Cola, the drink, as well?"Malton says the company is looking to further attract advertisers using WH Smith's financial results, which last week reported a 14% increase in sales at transport outlets, at the expense of the high street, which dropped by 2%. The initiative is also part of a drive to increase "flexibility" and short-term ad opportunities at JC Decaux's airport sites. On March 27, JC Decaux Airport launched digital sites across its UK airports . It also introduced a Sphere 10 package, which aims to move campaigns from design to launch in ten days. The company has sitesin 141 airports across the world. Its UK sites include Heathrow's Terminal 5, Gatwick, Edinburgh, Stansted, Glasgow, Aberdeen and Southampton. Its specific sites include giant "welcome" billboards at major airport entrances and the Emirates Roundabout site at Heathrow. Source - Mad

digital Total Media boost In-house Search team. The Total Media Group has hired Carolina Vicente to head up its search operations. Reporting to Nick Oram, head of digital at Total Media, she will be working across the group's client base. Vicente previously worked for Google at their European headquarters in Dublin as a Senior Account Manager working across a range of divisions (finance, travel, technology) and international markets.

Carolina Vicente

This was followed by eDreams, the biggest online travel agency in Spain, as the Head of PPC. Immediately before joining Total Media she worked for Mediaedge:CIA as a Search Director handling clients such as Sony Ericsson, Xerox, Monster, Visa and Microsoft. Guy Sellers, Managing Director of Total Media Group, said that "We are delighted to have secured Carolina to head-up our search team. This is a major area of growth and interest to our clients and having Carolina's experience, gained on the client and agency side, together with time at Google, gives us extremely valuable insights. We expect to announce further growth and development for the team in due course"

Hitwise, the online intelligence service has revealed that the top 100 Google internet properties sent over one third of all internet traffic to websites in the UK during March 2008. A custom category consisting of the 100 most visited web properties in the UK that are owned by Google accounted for 36.55% of upstream traffic to all categories of websites in the UK during March 2008, up from 30.19% in March 2007. The most visited Google property in the UK is www.google.co.uk and, with a market share of 7.77% of all UK internet visits in March, it was also the most visited website in the UK last month. www.google.co.uk was also the website that sent most traffic to other websites during March, accounting for 27.48% of upstream traffic to all categories. This was followed by www.google.com, which had a market share of 1.70% and accounted for 4.43% of all upstream traffic in March. Source - Newsline

Mobile instant messaging is set to cannibalise texting and eventually email from PC, a survey from TNS Technology has found. The TNS Global Telecoms Insight study, which interviewed 17,000 respondents across 30 countries, found that once mobile users adopt mobile instant messaging (MIM) it overtakes other messaging tools with potentially dramatic consequences for service and network providers' revenue. Among those who use MIM, it is the most used feature on their phone: 61% use it daily, compared to only 55% who use SMS daily and only 12% who use email on their mobile. The survey also found that 11 out of every 100 messages sent by mobile devices or fixed PC globally are instant messages. However, among MIM users 36 out of every 100 messages sent is an mnstant message from their mobile, making this the dominant messaging form for these users. The number of messages sent via SMS falls dramatically among MIM users from 38 to only 23 messages per 100. MIM users also use fixed email less with 21 out of every 100 messages sent via this medium, compared to 31 messages among all consumers.
Matthew Froggatt, managing director of global technology for TNS, said: "Once a mobile phone user has access to the internet from their handset, the cost of instant messaging is next to nothing, as the only cost is a very small data transfer fee. "With consumers being accustomed to instant messaging from their PC from companies like Yahoo and MSN, and more mobile operators offering unlimited use of web browsers, the take up of MIM is going to increase significantly - leaving SMS and fixed email from PC behind." Consultancy firm Strategy Analytics conducted a survey which found that global demand for mobile phone handsets remains strong. Strategy Analytics said that 282 million handsets were shipped worldwide in the first quarter of 2008, up 14% year on year. However, earlier this month Nokia warned that the global mobile phone market is set to decline for the first time. The mobile phone company, which was releasing its first quarter results, said that it expects the number of phones sold to increase by 10% from the 1.1 billion phones sold last year. Source - Newsline

Global demand for mobile phone handsets remains strong, according to new research from consultancy firm Strategy Analytics. It said that 282 million handsets were shipped worldwide in the first quarter of 2008, up 14% year on year. Strategy Analytics said that the growth was driven by rising demand in markets such as Africa and Asia. It added that rising food prices in developing countries and the financial crisis affecting richer countries had as yet had limited impact on demand for mobile handsets. Nokia was the dominant handset supplier with a market share of 40.9%, although shipments of LG and Samsung phones were the fastest growing. Strategy Analytics predicts that 290 million handsets will be sold in the second quarter of this year, up 12% year on year. However, earlier this month Nokia warned that the global mobile phone market is set to decline for the first time. The mobile phone company, which was releasing its first quarter results, said that it expects the number of phones sold to increase by 10% from the 1.1 billion phones sold last year Source - Marketing Week

cinema UK Box Office Office Charts
1) Forgetting Sarah Marshall (£1.7m)
2) The Eye (£704k)
3) 21 (£547k)
4) Fools Gold (£476k)
5) In Bruges (£408k)
6) Son of Rambow (£278k)
7) Deception (£255k)
8) Street Kings (£250k)
9) The Spiderwick Chronicles (£238k)
10) Happy-Go-Luck (£237k)

source -Time out

Edited by Total Media Digital

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