At the top, where it should be:

At Total Media we are committed to diversity & inclusion and providing equal opportunities for everyone. We are dedicated to ensuring our processes are free from any form of discrimination or bias, right from the application process to life as part of the Total Media Team!

A bit about us

Total Media is a leading independent and international media agency that connects people to brands. Our media strategies are based on people’s behaviours – understanding how  audiences think, feel and act – so that we reach them contextually, during the moments that  matter.

We work across the full spectrum of media planning and buying, with fantastic media teams  dedicated to client servicing, broadcast, publishing, digital, data and content production.


Paysafe, Delonghi Kenwood , Yu Move, Zoetis (subject to change)

The role

Within this position you will be responsible for the day to day management of some of the  agencies most exciting accounts. The level of account management required will vary  depending on the specific account: you will be expected to take a lead role on some but  with clear support from the relevant Account Director. This is a great opportunity for taking  ownership of some accounts (senior support will also be provided) whilst learning and  developing on others.

The role requires an enthusiastic and driven manager to be the face of the agency with the  mentioned client set. Understanding client business’ and their needs is important so we can  demonstrate how Total Media can really help. This will involve taking client briefs and  translating them into an easily digestible format for internal teams, whilst owning the  project from start to finish within the Total Media 5 in 5 behavioural planning frame work –  training on this structure will be provided.

The role requires an excellent understanding of  all media channels as we plan and have teams that buy the entire media mix of online and  offline.

About you

It’s crucial the Manager has strong attention to detail, is highly organised to help prioritise  output on accounts and teams, has good presentation skills and is a team player as there is  an element of coordination of responses/work from all teams.

Minimum of 2-3 years experience in a comms planning or client servicing role within a  media agency is important to hit the ground running. International Experience would be  ideal but not essential.

Key responsibilities

The ideal candidate will have a lot of the below qualities and be able to demonstrate these  upon interview:


  • Organised
  • Good coordination skills
  • Have strong attention to detail
  • Team player
  • Enthusiastic
  • Friendly and approachable

Work output

  • Understand clients business’s and identify how Total Media can help
  • Strong knowledge of all media channels (online and offline)
  • Good presentation skills
  • Meets deadlines
  • Provides clear instructions
  • Ability to problem solve on their own
  • Able to build healthy relationships with clients, clients partners and internal teams
  • Not afraid to push back with clear reasoning why
  • Ability to demonstrate planning frame work and story telling
  • Interest in developing strategy and understand human behaviours
  • Good admin skills

Tool knowledge

  • Experience on but not essential:
  • TGI
  • Ad Dynamix
  • DDS
  • Planning frame work

Meet the hiring manager

Lorna Dundon

Lorna Dundon

Lorna is a Business Director on our International Client Service team, she brings experience from both client and agency roles, having worked on award winning accounts across various markets globally for the past 17+ years. She is now leading the media media planning and client relationships across many of our international client accounts, ensuring best in class work is delivered, along with building a client service team that brings ambition, trust and a wide variety of expertise to our clients.

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