retaining customers after COVID-19

Over the next few weeks Pedro Martins hosts a conversation with Richard Shotton and Will Hanmer-Lloyd on how brands can navigate COVID-19 and beyond.

In the second episode of this series we explore ways to ensure any new customers we gain during this time can be retained post COVID-19. Alongside this, we discuss the importance of mood, place and moments in marketing.

Check out this episode of our behavioural science podcast, ‘COVID-19: how brands come out stronger – part 2’, here!

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Madeleine Ware - Marketing and New Business Manager

Author:Madeleine Ware - Marketing and New Business Manager